Guest Experience and Relationship Management

Our biggest goal is to develop pre- and post-sales services focused on guest satisfaction, and to offer quality and dreamed holidays. For this reason, in this section, we evaluate your wishes, suggestions and criticisms in order to shed light on our work.

“What Is Your Message About?” You can send it by filling out the form under the heading, sharing it on www.12roomstr.com or by contacting the Guest Experience Relationship Management and Quality Directorate on 0282 212 12 12.

All your opinions will be shared with the relevant units, they will be meticulously researched and the result will be notified to you as soon as possible by the Guest Experience Relationship Management and Quality Directorate.